Introduction
Charlotte Water Damage and Remodeling Pros ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or submitting information through our forms, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out a service request form on our website
- Contact us via phone, email, or our chatbot
- Request a quote or estimate
- Subscribe to our communications
The types of personal information we may collect include:
- Contact Information: Name, phone number, email address, and service address
- Service Details: Type of problem, urgency level, and description of needed work
- Property Information: Address and location of the property requiring service
- Communication Records: Records of your communications with us
How We Use Your Information
We use the information we collect to:
- Connect you with qualified, licensed contractors in the Charlotte area who can address your specific needs
- Respond to your inquiries and provide customer support
- Send you updates about your service request
- Improve our website and services
- Comply with legal obligations
Information Sharing
We share your information with trusted contractors. The primary purpose of our service is to connect you with qualified professionals. When you submit a service request, we share your contact information and project details with licensed contractors in our network who can help with your specific needs.
We may also share your information:
- With service providers who assist us in operating our website and business
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a business transaction such as a merger or acquisition
We do not sell your personal information to third parties for their direct marketing purposes.
Contractor Network
The contractors in our network are independent businesses. Once we connect you with a contractor, their use of your information is governed by their own privacy policies. We encourage you to review the privacy practices of any contractor you choose to work with.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain communications
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (704) 565-0205
- Email: support@charlotterestorationexperts.com